Privacy Policy
Sushe Farms is committed to protecting your privacy and safeguarding the information you share with us. This policy outlines how we collect, use, store, and disclose your personal information, as well as the rights you have over it. By using our platform, you consent to the practices described here, in accordance with applicable data protection laws.
1. Information We Collect
We may collect the following information:
-
Name, contact number, email address, shipping and billing address
-
Platform usage details for analytics (including browsing behaviour and pages viewed)
-
IP address, device ID, and location data for security and service optimisation
We collect only the information necessary to:
-
Provide services you have requested
-
Deliver personalised content and offers
-
Communicate essential account and service updates
-
Offer customer support and resolve issues
-
Comply with legal obligations
2. How We Use Your Information
Your information may be used to:
-
Process and fulfil your orders
-
Maintain internal records and improve our services
-
Send offers, newsletters, and updates (with your consent)
-
Comply with applicable laws and regulations
We do not sell, rent, or trade your personal information. We only share it with:
-
Authorised third-party service providers needed to deliver your orders or services
-
Law enforcement or government agencies when required by law
3. Consent and Your Rights
We process personal data based on:
-
Your consent
-
Legitimate business needs, or
-
Legal obligations
Your consent will always be free, specific, informed, and unambiguous. You can withdraw it at any time by contacting us at hello@sushefarms.com.
Under applicable data protection laws, you have the right to:
-
Request a copy of the data we hold about you
-
Request corrections to inaccurate data
-
Object to data processing or withdraw consent
-
Request data deletion
-
File a complaint with a supervisory authority
4. How Information is Collected
We collect personal information:
-
When you create an account, place an order, or subscribe to communications
-
Through your interactions with our platform (cookies, server logs, analytics tools)
-
From third-party integrations when you opt-in to linked services
You may choose not to provide certain details, but this may limit your ability to use some services.
5. Data Retention
We retain personal information only as long as necessary to:
-
Fulfil the purposes for which it was collected
-
Comply with legal requirements
-
Resolve disputes and enforce agreements
6. Cookies
Our platform uses cookies and similar technologies to:
-
Enhance your browsing experience
-
Track site performance and usage patterns
-
Deliver personalised content and ads
You can manage or disable cookies in your browser settings.
7. External Links
Our platform may contain links to third-party websites. We are not responsible for their content, privacy practices, or security. Please review their privacy policies before providing personal information.
8. Security
We treat data as a valuable asset and use industry-standard measures to protect it against unauthorised access, loss, or misuse. While we strive to safeguard your data, no system is completely secure. We cannot guarantee that your information will never be disclosed in a manner inconsistent with this policy.
9. Access, Review, and Changes
You can review and update your personal details in your account settings. If you wish to have your information deleted, please contact us. In some cases, we may retain certain data for legal or operational purposes.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our platform. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.
11. Contact and Grievance Officer
If you have any questions, concerns, or complaints regarding your personal information, please email our Data Protection Officer at:
Email: hello@sushefarms.com