Return & Refund Policy

1. Online Payments
 Once an online payment is successfully received for bill payment services, it will not be refunded.

In some cases, the payment may be successful, but the bill payment may fail due to reasons such as:

  • Incorrect authenticator details (account number, customer ID, etc.)

  • Late payment fee not added to the outstanding bill amount

  • Technical issues at the biller’s end

  • Incorrect, missing, or damaged items delivered

2. Refunds for Failed Transactions
 All failed transactions are automatically refunded as per the standard policy of the respective banks.

  • The time for the refund to reflect in your account will depend on your bank’s policy.

  • Generally, refunds appear within X–Y business days for Net Banking/Debit Card transactions, and within the next billing cycle for Credit Card transactions.

  • For specific timelines, please contact your bank directly.
     We shall not be held liable for delays caused by the bank’s processing time.

 

3. Important Note for Taxpayers
 Please verify all bill details carefully before making a payment. We will not entertain refund requests if:

  • Cancellation violates this policy or our Terms of Service

  • The user account is terminated for violation of our Terms of Service

4. Cancellation Policy
 Bill payments, once made, cannot be cancelled for a refund. However, an order may be cancelled before deployment in the following situations:

  1. The specific product/item is unavailable

  2. The product is damaged at the time of delivery or an incorrect item is delivered (refund or replacement will be at our sole discretion)

  3. Upon any reasonable request from the customer

  4. Any other reason beyond our control

5. Exchange Policy
 We follow a strict no-exchange policy. Please consider this before placing your order.