Shipping & Delivery

  • Shipping Charges: Applicable shipping charges will be added to your order at checkout.

  • Dispatch Timeline: Orders are dispatched within 2–4 working days.

  • Estimated Delivery:

    • Mumbai: 24–48 hours

    • Other Indian Cities: 4–6 working days

    • Remote Locations: Delivery may take longer and customers will be notified at the time of order if extra time is needed.

  • Customized Products: Delivery timelines may vary depending on location and the nature of customization.

  • Factors Affecting Delivery: Public holidays, weekends, distance, and unforeseen circumstances may affect delivery times. While we strive to meet our timelines, we cannot guarantee exact delivery dates. We are not liable for delays caused by circumstances beyond our control.

  • Tracking: You will receive an email with your tracking number as soon as your order is shipped.

  • Non-shipping Days: Products are not shipped on Sundays or public holidays.

  • Delivery Address: All orders will be shipped to the address provided at checkout. Please ensure your billing and shipping details are accurate, including street name, city, state, and postal code, as we are not responsible for packages sent to incorrect addresses provided by customers.

  • Payment: We follow a strict no Cash on Delivery policy. Please ensure payment is completed at the time of placing your order.

Returns & Refunds : 

We value your satisfaction and have outlined our returns policy below.

Returns Eligibility
 We accept returns only in the following cases:

  1. Expired Product: If you receive a product with an expiry date prior to delivery.

  2. Damaged in Transit: If products arrive visibly damaged or compromised during shipping.

  3. Packaging Defect: If the product has a clear packaging defect.

Note: All return requests must be supported with clear photographs, videos, or relevant documents. Each request will be reviewed on a case-by-case basis and approved at our sole discretion.

Return Process

  • For eligible returns, please email hello@sushefarms.com with your order details and supporting evidence.

  • If approved, we will arrange for the return pick-up and cover the shipping costs.

Refunds

  • Refunds will be credited to the original payment account used for the purchase.

  • Please allow 3–7 working days for the refund to be processed and reflected in your account.

Exchanges

  • We do not offer exchanges under any circumstances.

Important Note
 This policy applies only to the specific cases listed above. For any other concerns, please reach out to our customer support team for assistance.